Sunday, March 21, 2010.

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JPWhy?

Every so often, we like to remind ourselves what we do and why we do it. If you are thinking about buying anything from us, then you probably need to know too.

Just like you, we get bombarded with information from companies trying to sell us things. And just like you, we rarely want it at the same time we are being informed about the product. So be aware we have been in business for 26 years and are happy to wait until you are ready. When you are, then these few pages might help you make up your mind about us.

Part 1: What we love

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We love servers. Since 1982, when our first hard disk blew up, we knew that servers were the way to go. Invest in a great server, and your workstations are dispensable.

As the network has got faster and larger, this mantra has made more and more sense. We love servers and supplying server software to our customers the save money, time and effort. If they didn't, we wouldn't be here still.

We love networks. Servers rely on networks, so to understand servers is to understand networks. No one wants a fast server and a slow network. We love networks.

We love workflow. To be of any use, servers must do something. Data moves between workstation and server and to devices such as printers and screens. Simply storing that data is no good if you can never find it or move it where you need it. This is what workflow is all about and we love that too.

We love small companies. Like most companies, we sometimes make a bit song and dance about sales to big companies - especially household names. However, it's a fact that the majority of our customers are small companies, sometimes with only one or two employees.

Because all our software is scaleable, it can grow with the customer. Some of the big companies we sell to now, we first sold to when they were small. And employees from our small company customers sometimes leave and join big companies, and want to use the same JPY software.

So the fact that the big companies get the most publicity doesn't take away our focus on small companies.

Part 2: What we do

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Well so much for what we love, what do we actually do?

We sell software.. First of all, much as we like computers, it's the software they run we really love. So we provide server software and all the things you need to get it working for you. That includes help with the specification, installation, customisation and support.

Occasionally, we do sell hardware. This happens when emerging technologies require hardware components that have not yet gone mainstream.

..for servers. We specialise is servers, but there are many different types of server products. Mail servers, file servers, web servers, database servers, and many more.

Our main area of interest is in servers used in the publishing industry. We don't have any particular axe to grind about publishing, but it by far the most technically challenging of all market sectors. Banks and oil companies may be big, but their data workflow is laughably small when compared to a 20 man video production company.

Publishing involves mixtures of Macintosh and Windows workstations, mail, web and file servers. File sizes are extreme. Printing and displaying graphical data involves a good understanding of physics too.

Look at any workstation today and it is doing all the stuff we were doing in publishing 10 years ago. We take the view if you can meet the demands of publishing users, you can meet the demands of anyone.

..that can be customised for your busines. Software is like a suit. You can buy it "off the shelf" or you can have it "made to measure". Buying off the shelf means cheap and immediately available, but its the same for everyone. Buying it bespoke means expensive and may take ages. We wish we could say you get what you pay for, but you rarely do.

Our philosophy is to supply server software that may be customised to an individual company's needs. That way, customers get tried and tested software, at a reasonable price that can almost everything they want.

Our aim is to meet most of our customer's server software demands. We achieve this by sourcing the best of breed products and sometimes, by writing products ourselves. We combine software products with the necessary integration skills to provide a complete solution.

..by us or our partners.. For some customers, we provide our solutions via a value-added reseller. Most often these customers purchase a complete solution comprising hardware and software and they want a single point of contact and responsibility.

Some customers have their own IT departments and procure their own hardware. Provided they are aware of our support resources, we can sometimes supply these customers direct.

JPWhy? Part 3: Where we came from

vax_w239History is an important part of understanding the present. JPY was formed in 1982 by Dr John Yardley. John was originally a research scientist at the National Physical Laboratory, where he led software development in the Speech Recognition Group. John obtained his PhD for his work on Speech Recognition while at NPL.

A major part of John's work in the Speech Group involved Real Time Operating Systems. As an expert in this area, John was approached a US company (specialising in very high performance operating systems) to distribute their "TSX" software throughout Europe. Although this involved leaving a secure government post, it was a challenge he could not turn down, and so in early in 1982 JPY Associates Limited was formed.

Once JPY Associates Limited had established TSX, it began to add other system software products to its portfolio - mainly targeted at the Digital range of VAX computers. JPY also began to develop its own products in the networking field.

Later, JPY started to incorporate data encryption software in its networking software, and at one time was the only company worldwide to provide encryption to the DES in software. This increase in the role of home-developed software created the need to produce, in-house, very high-quality documentation. This lead to the purchase of an Apple Macintosh and Laserwriter.

JPY quickly appreciated the significance of the emerging DeskTop Publishing (DTP) market and focus moved into this area forging strong and lasting partnerships with Apple.

JPY's first offering was the AlisaTalk product to allowing the Macintosh users to seamlessly access data on their corporate VAX computers. AlisaTalk was soon followed by the HELIOS suite which soon provided similar functionality between Macintosh and Unix machines (using "open" protocols).

AlisaTalk and HELIOS brought JPY firmly into the publishing marketplace - a stronghold of Apple Computer with their unique ease-of-use and innovative technologies for handling of graphics and video.

With this in mind, JPY developed new routing products to allow the low-cost connection of remote AppleTalk networks over ISDN. This unique technology was licenced by 3Com and became part of their OfficeConnect range of routers.

Since 2000, JPY has maintained its specialisation in server-based software for application in the publishing industry. The Canto Cumulus Digital Asset Management suite was added to the portfolio in 2004, and the Archiware PresSTORE range of backup and archive software in 2006.

Along the way, JPY has changed it legal status from a partnership, to a private limited company and in, 1999 to a public limited company.

JPWhy? Part 4: Our philosophy

We hope that our long track record of trading demonstates our commitment to quality and customer care. But if you are new to JPY, we don't expect you to take that for granted.

JPY is above all, a technical company. We try to provide you all the sales support you need, but we are not a "hard sell" company. We expect customers to buy good products with good support and we never sell refrigerators to Eskimos.

Like you, we buy things, so we like to treat our customers as we like to be treated.

  • We like to speak to real people, and not be greeted with 6 levels of voicemail options - so if you phone us, you will speak to a human being.
  • We like to receive informative mailings, but not every day - so we rarely mail our database more than once per month.
  • We like to try things before we buy them - so we let you do that with our products.
  • We like to know what we have bought and when we need to renew support - so we send you timely reminders.

We want you to be totally satisfied that the products and services we sell you are completely fit for the purpose you intend - otherwise you may not come back. No amount of product description will cover every contingency of use, so will try to give you every opportunity to test our products and compare them with competing products. Come and see us for a demostration. Let us come and see you. Ask for a reference site. Look at a case study. Install a "demo" version.

Its also the case that we use the products we sell in our own day-to-day operations. We certainly don't expect you to use something we wouldn't use ourselves.

Finally, remember that large part of our time is devoted to looking at new technologies and products. Sometimes, if there is a need for a product that doesn't exist, we will develop it.

We have a general dislike of products that are difficult to understand and use. Many aspects of modern information technology are complex but we that is no reason they should be complex to use.

We hope you will like our philosophy.

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