The results gave us an interesting insight into how email is becoming increasingly intrusive. People are using tricks and work-arounds to share information and avoid spam. Most people have more than one email address, in fact 75% have more than three, and an incredible 13% have ten or more addresses.

Another common usage pattern was to send and receive personal messages from personal email accounts (73%), and use personal email to send and receive business messages (59%). Apart from being intrusive, it can be dangerous practice for any business looking to be compliant with the US standards (e.g. Sarbanes Oxley), or our own Freedom of Information Act.

The survey strongly confirmed our own experience about sharing access to business mail. While 73% of respondents declared they NEED to access email colleagues' business email accounts, only 21% said they could do that easily. The rest either had to resort to circumventing security (usually by calling the other user to get the password), or by going cap in hand to the IT department. Of course, the fact that users mix business and private mail has a major influence on this and indeed, was one of JPY's prime motivations in developing our "Mail Robot X" product, MRX^TM.

The survey was designed to highlight the common problems of business email that are solved by MRX^TM. If you would like to know more about how MRX^TM works you can find that by clicking this link.. If you would like to see it in action please contact Kevan Hamman to arrange it.