Customers who maintain support contracts on products purchased from JPY will already be aware of the benefits. Not only is it cheaper to keep a product in support than to purchase updates or upgrades, it gives immediate access to all new features and fixes with an escalation process to resolve customer problems.

Hitherto, we have issued support renewal reminders to customers 3 months before support renewal is due. It has then been up to the customer to renew support if required. However, all of JPY's main suppliers have adopted a system of automatic support renewal contracts. Under this scheme, support is renewed automatically unless the licencee explicitly cancels support at least 6 weeks before renewal. We will be introducing this to our customers with effect from 1st February 2008.

In practice, the date by which you must cancel support will be the same as you had previously to order support, so it should not have any business impact on customers.

We shall be sending all existing customers a letter acknowledging these changed terms.