The terms of support may vary for each specific product, but in general, we aim to provide a complete service that keeps users fully up-to-date with the latest product version and in touch with a person that understands the product. Most of our products include a support fee with the product license so the customer is guaranteed to remain fully up to date for an initial period of one year.

If a product is supplied via a JPY Approved System Integrator or an Authorised Reseller, then a customer should direct first line support to the reseller. If the reseller cannot deal with the query, he may escalate it to JPY.

We do not offer on-site support, except on a consultancy basis. For customers who require 24 hour support, we operate a special service.